At CHETNOVA, every jewelry order is carefully packed and checked before dispatch. Please review the product details, photos, price, size, finish, and delivery information properly before placing your order.
No Returns After Purchase
Once an order is purchased and delivered, we do not accept returns, refunds, or exchanges for change of mind, size preference, color preference, styling choice, or any reason where the product is received as shown and described.
Please check the product carefully before buying. By placing an order on CHETNOVA, you agree that you have reviewed the product information and are purchasing it with full understanding.
Damaged or Wrong Product
If you receive a damaged product or a wrong item, contact us within 24 hours of delivery at support@chetnova.com or +91 93270 07011. Please share your order number, clear photos, and an unboxing video so our team can review the issue.
After review, CHETNOVA may offer a suitable resolution only when the issue is verified. Claims without clear proof, late claims, or products used after delivery may not be accepted.
Non-Returnable Items
- Used, worn, altered, or damaged items after delivery
- Products purchased after checking photos and details
- Sale, offer, customized, or clearance items
- Jewelry with missing packaging, tags, or accessories
Order Cancellation
Orders can be cancelled only before dispatch. Once the order is shipped, cancellation is not available.
Need Help?
For any purchase-related support, contact CHETNOVA at support@chetnova.com or +91 93270 07011.