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Your privacy matters

Privacy Policy

How CHETNOVA collects, uses, and protects your personal information when you shop with us.

Last updated: June 9, 2026

Privacy policy details

Information we collect

We collect information you provide when placing an order, creating an account, or contacting us β€” including your name, email, phone number, shipping address, and payment details (processed securely by our payment partners). We may also collect browsing data such as pages visited and device type to improve your shopping experience.

How we use your information

Your information is used to process orders, arrange delivery, provide customer support, send order updates, and β€” with your consent β€” share offers and new arrivals. We do not sell your personal data to third parties.

Cookies & analytics

We use cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use our store. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

Data security

We implement appropriate technical and organisational measures to protect your personal information. Payment transactions are encrypted and handled by certified payment gateways β€” we do not store full card details on our servers.

Your rights

You may request access to, correction of, or deletion of your personal data. You can also opt out of marketing communications at any time. To exercise these rights, contact us using the details on our Contact page.

Contact us

For privacy-related questions or requests, reach out via our Contact page or email the address listed in the site footer. We aim to respond within two business days.

Questions about this policy? Contact us.

Need more help?

Our support team is happy to answer questions about your order, delivery, or returns.