Terms and Conditions

By accessing or using the CHETNOVA website and placing an order, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our site or services.

You agree to use our website only for lawful purposes. You must not attempt to gain unauthorised access, interfere with site security, scrape content at scale, or use the site in any way that could harm CHETNOVA, other customers, or third parties.

We strive to display accurate product images, descriptions, and prices. Minor variations in colour or finish may occur. Prices are shown in Indian Rupees (INR) unless stated otherwise and may change without notice. Promotional offers apply only when stated and while stocks last.

Placing an order constitutes an offer to purchase. We may accept or decline orders at our discretion — for example, due to stock issues, pricing errors, or suspected fraud. Payment must be completed through our approved gateways. Failed or reversed payments may result in order cancellation.

Delivery timelines, shipping fees, and service areas are described in our Shipping Policy. Returns, exchanges, and refunds are governed by our Return Policy. Please review those pages before placing an order.

All content on this website — including logos, product photography, text, and design — is owned by CHETNOVA or its licensors and protected by applicable copyright and trademark laws. You may not copy, reproduce, or distribute our content without written permission.

To the fullest extent permitted by law, CHETNOVA is not liable for indirect, incidental, or consequential damages arising from your use of the site or products. Our total liability for any claim related to an order is limited to the amount you paid for that order.

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in the state where CHETNOVA operates, unless otherwise required by applicable consumer protection law.

For questions about these terms, contact us via the Contact page or the email address listed in the site footer.